Your Business Wellness Specialists

CONTAIN - EXPLAIN - GAIN & RETAIN

Reduce stress about managing mental wellness

Mental Health can be a complicated world, but we will explain things clearly and help reframe problems.No fancy words or complicated processes. Just common-sense answers based on years of experience.We will guide you on how to make simple changes that will keep your employees feeling happy, supported and valued.

Wellbeing Support Services

Inspiring wellness content

We also create engaging wellness communications that companies can utilise on a regular basis to help support and empower staff to focus on their own wellbeing and happiness, with the aim of promoting healthy work-life behaviours and employee engagement.Using our wellbeing resources and support on a regular basis can be used to deliver inspiring messages, hints and tips, and wellness tools, direct to your employees using a variety of cost efficient and impactful communication methods.We help you to create an environment in the workplace where mental health wellbeing is encouraged - not stigmatised.

Mental Wellness Packages

Invest in a culture of workplace wellbeing

All of our mental wellness resources and support can be created bespoke to your specific requirements.We can support with one-off initiatives or as part of an ongoing and continuous business wellbeing strategy for your company.

PRIVACY POLICY

This is the privacy notice of Talking Wellbeing Place and Talking Therapy Place. In this document, “we”, “our”, or “us” refers to all services provided to data subjects under the brands of Talking Wellbeing Place or Talking Therapy Place.All correspondence about your privacy can be directed to: info@talkingtherapyplace.com
or:
Talking Therapy Place / Talking Wellbeing Place
Ground Floor 1C Garden Residence
Triq in-Nutar Zarb
Attard, ATD 9041
Malta

Our Privacy PolicyThis policy describes and sets out the essential details relating to your personal data relationship with Talking Therapy Place or Talking Wellbeing Place. This policy highlights the types of personal data collected when you use our services and how your personal data is used, shared, and protected. It also explains the choices you have relating to your personally identifiable information and how you can contact us regarding your personal data.We are committed to ensuring that your privacy is protected. We a committed to complying with Data Privacy Laws to which it is subject, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”, the Data Protection Act), Chapter 586 of the Laws of Malta and respects the privacy rights of Data Subject in respect of their Personal Data.We may collect Personal Data from you as the Data Subject, as a ‘Service User’ when you enquire about our services or commence any therapy-related services with us, while you are in contact with our therapists or at any other stage during your relationship with our practice.Before providing services, we may request and retain Personal Data such as your name, address, email address, telephone numbers, date of birth, and information in relation to your health. While providing services to you we may also process data received through your e-mails to us which contains Personal Data (e.g. health records). This data processing is generally required for the provision of our therapy services and/or for us to ensure you receive the appropriate level of healthcare.We may also use the personal data you provide for marketing of similar services via newsletters and updates with an opt out from this use of your personal data available at all times.All messages are confidential and are intended for the recipient only. If you are not the intended recipient specifically identified as the addressee on it then you should delete the message and all its attachments and are prohibited from using, reading, disclosing to any person, or otherwise acting on the information contained in it and/or its contents in any way and should also notify us as soon as possible of this fact.From time to time, we may offer new services which we will update in this policy accordingly and we will notify you prior to these changes.

Who is Responsible for the Processing of Your Personal Data?Our website is operated by Talking Wellbeing Place and Talking Therapy Place, a sole propriety company trading in Malta.

What Personally Identifiable Information Do We Collect and When?We ask you for certain personally identifiable information to provide you with the therapy services you request. We will never share your information with a third party without your explicit permission to provide you with access to that service unless we have lawful basis to do so. We may also collect sensitive personal data. Should you be under the age of 16 years, a parent or a guardian must give consent on your behalf.

Data Collected• Contact details: including name and surname, email, telephone number, and physical address.
• Personal details: including gender, date of birth and ID number.
• Medical data: Specific medical history.
• Other health data: General health conditions and allergies.
• Personal preferences: such as marketing preferences.
• Payment details: including card or account number and expiry date.When interacting with our websites, contact forms, and appointment booking systems, data is automatically collected and shared with us by the technology platforms providing the functionality. Your web browser or mobile device may share certain data with us when you interact with our sites, such as Cookies.

Identification and Contact InformationWhen you request services or make enquiries from us through our website, contact forms, or appointment booking system, we ask you for identification and contact details such as your name, contact telephone number, email address, depending on the nature of your enquiry and the type of services required.You may provide contact information if subscribing to newsletters or if you wish to be contacted with service reminders or other periodical informative correspondence.

Sensitive InformationWhen we provide services to you, or in preparation for providing you with our services, we may require from you other information, such as personal medical information. The supply of such data will be dependent on the type of services that are requested to be supplied.Medical information provided to us or any therapist forming part of the Talking Wellbeing Place will be processed for the reason it would have been collected, as well as to comply with relevant laws and regulations that our therapists are subject to. More information can be requested at the point of data collection, where specific details regarding therapy services are explained.

How We Use Your Personally Identifiable Information?We process the personal data we collect from you in the following ways:1. To provide the features of the services you request
• When you use our therapy and wellbeing services, we will use your data to provide the service you have selected. For example, if you request a therapy appointment, we will use the contact details you give us to communicate with you and arrange suitable therapy services. In other examples, we will collect information required to complete a therapy assessment for the purposes of completing a diagnosis.2. To protect our or others’ rights, property, or safety
• In specific cases, we may use data to prevent or report abuse, illegal activity, or material harm to others, as applicable by law.3. For general research and analysis purposes
• We use data about how our visitors use our services to understand customer preferences, feedback, and satisfaction with our services.

Data MinimisationWe aim to never collect or store any information that is not required for the delivery of the services to which you request. Any information that we do collect is and will always be accounted for by this Privacy Policy.We will take reasonable steps to destroy any personal information we hold if it is no longer needed for the purposes set out above or required for us to maintain a high level of care, in accordance with EU General Data Protection regulation (GDPR).

Sharing Of Personally Identifiable InformationWe may share your personal data with approved therapists who form part of Talking Wellbeing Place and Talking Therapy Place; and/or third party service providers who, on behalf of us:
o Process credit cards and payments.
o Manage and host our systems and data.
o Facilitate communication with service users, via emails, messages, or calendar booking systems.
o Administer certain therapy diagnostic assessments.We are not responsible for the privacy policies of the third-party service providers but do check from time to time that our partners and suppliers are compliant with local privacy and EU data protection law. Similarly, upon engagement of our third-party suppliers we ensure that they practice adequate data protection.

Protection and Management of Personally Identifiable InformationThe confidentiality of your personal information is of paramount concern to us, and we comply with EU data protection law and all the applicable medical confidentiality guidelines.Your confidential medical information will be disclosed to the therapy professionals representing Talking Wellbeing Place and Talking Therapy Place, as justified by providing you with the therapy services required.If you receive services from us and that service transfers to a new service provider, we may share your personal and confidential medical information with the new provider, subject to your prior consent and approval.We always act in good faith to protect your personal information from loss, misuse, unauthorised access, modification, or accidental disclosure.

Information SecurityWe use a variety of security measures to maintain the safety of your personal data. Your personal data is only accessible by a limited number of persons associated with Talking Wellbeing Place and Talking Therapy Place, who have special access rights to such systems.

Where is the Data Stored?The personal data we collect, or process will be stored in Malta and within the EU, where cloud-based services are used. We will never sell your data, but we may share your data with data recipients for processing purposes only. We may disclose your personal information to any therapist within Talking Wellbeing Place and Talking Therapy Place.

Retention of Your DataWe retain your personal data for as long as we hold legitimate interests to fulfil the purposes for which we collect it, unless otherwise required by law. We will retain personal data related to general communications or enquiries received for up to one year after the communication’s scope if exhausted to safeguard our legitimate interests for tracking enquiries. Medical information may be retained for several years which cannot be broadly specified, as this will be relevant to the category of data provided and the legal obligations for which group companies may be exposed to.

Your Rights Related to your Personal Data.The General Data Protection Regulation (GDPR) gives certain rights to data subjects regarding their personal data.Data subjects can take advantage their rights via:
• Right of access – the right to be informed of, and to request access to the data we process about you, within 1 month and we will not charge a fee unless deemed manifestly unfounded or excessive.
• Right to rectification – the right to request that we update / rectify your personal data if inaccurate.
• Right to restriction – the right to request that we temporarily / permanently stop processing your personal data.
• Right erasure – the right to request that we delete your personal data.
• Right to object - the right to object marketing using your personal data, at any time, and to object to us processing your personal data given your situation.
• Right to data portability - the right to request a copy of all personal data we hold about you and the right to transmit this data to another party’s service.
• Right to not be subjected to automated processing – the right to not be profiled where the decision would have a legal effect upon you.
• The right to withdraw consent – we will endeavour to continue to provide you with our services however, by withdrawing your consent, these services may be affected, or we may no longer be able to continue to provide such services.We are not obliged to appoint a Data Protection Officer under the GDPR. However, you can contact us to exercise your rights by sending an email to us at: info@talkingtherapyplace.com

CookiesWe receive and record information, which may include personal data, from your browser when you use our sites. Third parties may also collect information via sites through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.Occasionally we use cookies to track client usage of our sites. This enables us to obtain aggregate data about site traffic and site interaction, to identify trends and obtain statistics so that we can improve our sites.There are generally three categories of cookies used on our sites:
• Strictly Necessary: These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our sites within a single session or, if enabled, from session to session.
• Functionality: These cookies allow us to improve our site functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request, allowing us to remember site preferences you have selected.
• Performance: These cookies are used to measure how our website users navigate throughout our site, how long the users are on our site and what exactly are our website users looking at.For a comprehensive and up-to-date summary of every third-party accessing your web browser, you can install a web browser plugin for this purpose. You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings on each browser and device that you use.

Compliance With RegulatorsWe are bound by a valid court order or subpoena if these require us to provide the information that we store to law enforcement authorities or a court of law. We will only do so upon legal scrutiny and confirmation of the validity of such requirements in the country where we are deemed to provide operate.

Changes To Our Privacy PolicyApplicable law and our practices change over time. If we decide to update our Policy, we will post the changes on our websites.

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